The Customer Support Specialist serves as the primary point of contact for all incoming application support issues or requests related to software, systems, and hardware. This position is responsible for providing prompt initial response and follow-up, performing preliminary data acquisition, triage, analysis of end-user issues, and building the foundational technical expertise necessary to support application operations. The application helpdesk specialist will resolve basic routine configuration and functionality inquiries through telephone, online, and email channels; accurately document, track, and monitor all assigned service requests; and, when appropriate, escalate or dispatch support issues or requests to support services specialists to ensure timely and effective resolution.

Your next role might be just around the corner. As a growing team, we’re constantly planning for what’s next. We’re always on the lookout for thoughtful and collaborative people who want to make a difference and drive real results.

Even if none of our current openings match what you’re looking for, let’s still connect. Tell us a bit about yourself and what you’re interested in. We’ll reach out when a role opens that feels like a good fit.